Shipping & Returns

HOW CAN I PAY SECURELY ONLINE?

Isobell Designs accepts all major Credit Cards & Paypal as forms of payment (you do not need to have a Paypal account to pay)

HOW LONG WILL MY ORDER TAKE TO SHIP?

Most of our pieces are made to order, just for you. Therefore, please allow two weeks for your order to ship. If we have some ready to ship, they will be noted in our “Ready To Ship” section. If you need it sooner, please email us before placing your order. 

DO YOU ACCEPT RETURNS?

We want you to love your piece and wear it! However our pieces are made to order -  so we do not accept returns. If you are unhappy with what you received please contact us to see if we can arrange an exchange for a piece you like more. All sales are final on sale or discounted items and items are sold "as is"  - no returns or exchanges. 

DO YOU SHIP INTERNATIONALLY?

Yes, we do.  International orders are shipped via USPS and will be delivered by local post or its affiliates.  We are unable to guarantee any delivery time frames.  Isobell Designs is not responsible for the payment of any customs, taxes or tariffs in your country. Duties on goods can widely vary, depending on the product and the country. Other charges and duties may also apply, depending on the items.  For more information, please contact your local customs office.
International orders will not be refunded for slow shipping or customs hold ups. We can not accept returns, exchanges or repairs from our international customers due to shipping costs. We apologize for the inconvenience.

DO YOU HAVE EVER HAVE SALES?

Please join our email list if you would like to be notified of sales. 

HOW DO COUPON CODES WORK?

We’ll provide coupon codes periodically, and for first time newsletter sign-ups. Coupon codes can’t not be applied to previously placed orders, are not transferable and can not be redeemed for cash or credit. To apply a promotional coupon code, you must enter it prior to completing the order. Coupon codes are limited to one per customer per purchase and are good for a one time use only per customer and can only be used on full (sometimes sale) price merchandise.

DO YOU OFFER WHOLESALE? 

Yes, please email wholesale@isobelldesigns.com to inquire. Please include your store name, website link and a list of brands you carry.  

DIRECT QUESTIONS TO: info@isobelldesigns.com

WANT 20% OFF YOUR FIRST PURCHASE?

Sign-up for our newsletter below, we will share a coupon code with you, pluse a few updates and sale announcements throughout the year.