Policies & Care

Payment

Isobell Designs accepts all major Credit Cards & Paypal as forms of payment (you do not need to have a Paypal account to pay).

All pieces are shipped in a drawstring, hand-printed cotton bag enclosed in a sturdy mailer.

Shipping
All items are made to order and usually ship within two weeks. Domestic orders ship via USPS First Class. Please make sure your address is correct on Paypal. Isobell Designs is not responsible for shipping to an incorrectly listed address on your account.

All international orders are shipped via First Class International mail. Isobell Designs is not responsible for the payment of any customs, taxes or tariffs in your country. International orders can take up to 30 days or more for shipping depending upon customs in. We are not responsible for this time frame or delay. International orders will not be refunded for slow shipping or customs hold ups.

Policies
If you need something to be rush shipped in the US, contact us and we can make it happen, for an added fee. Typically, it is not much more expensive to send things quicker domestically, but note First Class mail usually takes about a week, outside of the holiday season.

Returns
Isobell Designs does not accept returns unless you receive the wrong item and/or a damaged item.

Coupon Codes
- Cannot be applied to previously placed orders.
- Not transferable or redeemable for cash or credit.
- To apply a promo code, you must enter it prior to completing the order.
- Most coupon codes are limited to one per customer per purchase and are good for a one time use only per customer and can only be used on full (sometimes sale) price merchandise.

 

Jewelry Care
Wipe jewelry with an all-metal polish cloth before and after wear. Store in a dry location. Do not wear in water.

Please reach out if you have any questions & Thanks so much for visiting Isobell Designs!