STORE POLICIES

FULFILLMENT

Each piece of jewelry is made with intention by hand. While some items are in stock and ready to ship, most items are made to order. Please allow 1-4 weeks for fulfillment. Once an order is ready to ship, you will be notified with the tracking number for the shipment. If you would like to have your order arrive by a specific date, please reach out and we will let you know if we can accommodate you. You may do this by leaving a note at check out, or by e-mailing info@isobelldesigns.com. 

SHIPPING

DOMESTIC SHIPPING

All orders addressed to domestic destinations will ship with United States Postal Service (USPS) Priority Mail (1-3 business days).  Customers will be notified when their orders ship and will receive a tracking number for their order. Please note that these shipping estimates do NOT include the time required for fulfillment. If you need your order rushed, please get in touch at info@isobelldesigns.com to see if we can accommodate your request. 

We advise that you have your packages shipped to a safe and secure address. Isobell Designs is not responsible for lost packages that have been marked delivered by the carrier. We will, however, do our best to address any damaged or delayed package issues with the carrier on your behalf. 

INTERNATIONAL SHIPPING

All orders addressed to international destinations will ship with USPS Priority Mail International (6-10 business days). Customers will be notified when their orders ship and will receive a tracking number for their order. Please note that these shipping estimates do NOT include the time required for fulfillment. If you need your order by a specific date, please get in touch with us at info@isobelldesigns.com so we can do our best to advise you. While we can provide estimates for shipping times, we cannot guarantee the date of delivery due to the customs process.

We advise that you have your packages shipped to a safe and secure address. Isobell Designs is not responsible for lost packages that have been marked delivered by the carrier. We will, however, do our best to address any damaged or delayed package issues with the carrier on your behalf. 

HOW CAN I PAY SECURELY ONLINE?

Isobell Designs accepts all major Credit Cards & Paypal as forms of payment (you do not need to have a Paypal account to pay)

RETURNS

We want you to love your piece and wear it! However our pieces are made to order -  can not accept returns.  

We recommend that you confirm appropriate sizing for rings or any other customized pieces prior to placing your online order as all sales are final. 

If an item shipped to you is defective, you may return it within the first 7 days after receipt.  We will make necessary repairs to the item and return it to you. You are responsible for shipping costs associated with any such returns, and we recommend that you insure any shipments for up to the value of the returned item.

Please contact us prior to shipping. 

DO YOU EVER HAVE SALES?

Please join our email list if you would like to be notified of sales. 

HOW DO COUPON CODES WORK?

We’ll provide coupon codes periodically, and for first time newsletter sign-ups. Coupon codes can’t not be applied to previously placed orders, are not transferable and can not be redeemed for cash or credit. To apply a promotional coupon code, you must enter it prior to completing the order. Coupon codes are limited to one per customer per purchase and are good for a one time use only per customer and can only be used on full (sometimes sale) price merchandise.

DO YOU OFFER WHOLESALE?

Yes, please email wholesale@isobelldesigns.com to inquire. Please include your store name, website link and a list of brands you carry.  

DIRECT QUESTIONS TO: info@isobelldesigns.com

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